Find answers to common questions about eSIM setup, usage, billing, and troubleshooting.
An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of inserting a physical card, you download a carrier profile by scanning a QR code. It gives you mobile data without a physical card.
Browse destination plans on the homepage, select a data package, and complete checkout. You'll receive a QR code via email instantly.
Most phones released after 2018 support eSIM — iPhone XS+, Samsung Galaxy S20+, Google Pixel 3+, and many others. Use our Device Checker to confirm.
Yes, your phone must be carrier-unlocked. Contact your carrier to check unlock status if you're unsure.
Go to Settings > Cellular/Mobile Data > Add eSIM. Scan the QR code from your email. The profile downloads in seconds. You can also enter activation details manually.
Install before you travel (over WiFi). Most plans start validity when you first connect at your destination — not when you install.
Ensure you're on WiFi, your phone is carrier-unlocked, and try entering the code manually. Restart your phone and retry. Contact support if the issue persists.
Go to Settings > Cellular/Mobile Data to see usage for your eSIM line.
The eSIM stops providing internet. Purchase a new plan and install a fresh profile to continue.
Most plans are data-only. Use WhatsApp, FaceTime, or Telegram for calls over data. Your primary SIM still receives regular calls.
Depends on the plan and carrier. Some support tethering, others restrict it. Check plan details before purchase.
All major credit/debit cards (Visa, Mastercard, Amex) and digital payment methods through our secure checkout.
Yes, if the eSIM hasn't been downloaded/installed and you request within 30 days. Activated or partially used plans are not refundable.
Yes! Enter codes at checkout in the coupon field. Follow us on social media or subscribe for the latest offers.
Toggle the eSIM off/on. Enable Data Roaming. Restart your device. Try manually selecting a network in Settings > Carrier > Manual.
Most profiles install once only. Contact support — we'll resolve the issue for you.
Speeds depend on local conditions. Switch network modes (4G/LTE), move to better coverage, or restart your device.