Last updated: April 2025
At AskHeidi, we take your privacy seriously. This policy explains how we collect, use, and protect your information.
We collect: personal information (name, email, phone) during checkout; payment information processed securely through third-party providers (we don't store full card details); device information and eSIM compatibility status; usage data (pages visited, interaction patterns); and communication records with our support team.
We use information to: process eSIM purchases; deliver activation credentials; provide customer support; send order confirmations; improve our website and services; detect and prevent fraud; and comply with legal obligations. We never sell personal information to third parties for marketing.
We share information with: eSIM network providers for plan activation; payment processors for secure transactions; email services for transactional communications; analytics services for website improvement; and when required by law or to protect rights and safety.
We implement SSL/TLS encryption, PCI-compliant payment processing, access controls, and regular security assessments. No method of electronic transmission is 100% secure, but we take reasonable precautions.
We use cookies for preferences, analytics, performance, and relevant content. You can manage preferences through browser settings. See our Cookie Policy for details.
We retain data as long as necessary for services, legal requirements, dispute resolution, and accounting. Transaction records are typically kept up to 7 years for tax purposes. Unneeded data is securely deleted or anonymized.
Depending on location, you may have rights to: access your data, request correction or deletion, data portability, opt-out of marketing, and restriction of processing. Contact support@askheidi.app to exercise these rights.
Services are not directed to individuals under 18. We do not knowingly collect data from children. If discovered, we will delete such information promptly.
Information may be transferred to other countries. We ensure appropriate safeguards including standard contractual clauses and data processing agreements.
We may update this policy and will notify you of significant changes via website notice or email.
For privacy questions: support@askheidi.app or visit our Contact page.